Faceted Browse for the SPARC Portal

UX research, participatory methods, card sorts, interviews, usability testing, diagramming, UX architecture, stakeholder engagement, project management

Designing the Mentor Experience at Innovation Works

service design, interviews, journey mapping, workshop facilitation, service blueprinting, roadmap

part of a flowchart

Gala Check-In Process

process improvement, prototyping, usability testing, training, technology rollout

User Research for the University of Maryland Special Collections and University Archives

project management, surveys, interviews, usability tests, personas, journey mapping

Custom Grants Management System

project management, requirements gathering, contextual inquiry, usability tests, surveys

Community Engagement Connect Session

facilitation, knowledge exchange

Online Onboarding Plan

information architecture, employee experience